- CONTACT US
- SHIPPING & DELIVERY
- RETURNS & REPLACEMENTS
- PAYMENTS, PRICING & PROMOTIONS
- INTERNATIONAL ORDERS
Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific issue or inquiry.
For further assistance, please email, call, fax or write us:
To contact us directly from this site, please click here
Industrial Press welcomes online, telephone, and FAX orders.
Ordering online is by far the quickest and most secure method. Our website is purpose-built to enable fast, safe ordering. On any product page, just click Add to Cart . When ready, look for MY CART in the right hand column of any product page, or at the very top of any page. Click My Cart , View Cart or Checkout to proceed. Fill out the secure form with your billing and shipping information. Your order will be processed and confirmed immediately. [UPS tracking information is included in our confirmation].
Important notice to customers ordering books for shipping outside of the United States:
Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Therefore, Industrial Press may not be able to process your order if you order online. Please review our International Orders information, below.
Ordering By Phone
Please call us
(888) 528-7852 (toll-free in U.S.A.)
Ordering By Fax
- Select your book(s) as described in Ordering Online, then print out the shopping cart page
- Complete the shipping address (and billing address, if different)
- Include the name and telephone (or e-mail address) of contact person
- Include payment method:
- Credit card number, name on card, expiration date, and security cod
- Purchase order number, if applicable, and your Industrial Press account number
Be sure to provide the following information when placing your order:
- Author, title, ISBN (if available), and quantity
- Complete shipping address (and billing address, if different)
- Name and telephone (or e-mail address) of contact person
Fax your completed order to us at: 203-354-9301 FREE
SHIPPING & DELIVERY
Industrial Press sends orders by United Parcel Service (UPS).
UPS Ground Shipping & Handling Costs
- For orders up to $24.99: $5.00
- For orders from $25 to $50: $6.00
- For orders from $50 to $99.99: $7.00
- For orders from $100 to $199.99: $9.00
- For order from $200 and over: $11.00
For orders above $300.00, please call
UPS Premium & Air Delivery Costs
- 3-Day Select: $15.00 in addition to standard shipping rates.
- 2nd Day Delivery: $20.00 in addition to standard shipping costs.
- Next Day Delivery: Please call 888-528-7852888-528-7852
- Shipping rates are for destinations within the continental United States only. Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or elsewhere will incur additional charges. The correct shipping rate is automatically added at checkout for Online Orders.
- Orders to Hawaii or Alaska must be sent UPS 2nd Day Air.
- All Orders received by 11:00 A.M. are shipped out that same business day
- All Orders received after 11:00 A.M. are shipped out the next business day
- Orders to a P.O. box cannot be delivered.
- Orders to Canada must be placed with Nelson Nelson Education, Ltd. at (800) 268-2222(800) 268-2222 (for further information, see below)
- We suggest that you email us with additional questions at firstname.lastname@example.org
RETURNS & REPLACEMENTS
Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage. A completed Return Authorization (RA) form as given below is required.
Books purchased from Industrial Press may be returned for refund within 60 days. The clock begins on the day you receive the book from Industrial Press. A returned book must arrive at Industrial Press no later than the 60th day. Books must be in original (new) condition. Books with dog-eared, smudged, soiled or folded pages, covers or spines, or with notation(s) and/or signature(s) in any location cannot be returned.
Please included a completed RA form, noting your reason for return.
To begin the return process, please call us at 203-956-5593203-956-5593 (voice); 888-528-7852888-528-7852 FREE (toll-free voice); or fax us at (203) 956-5593(203) 956-5593 with the following information to request a return authorization form. The following information is required:
- Invoice number
- Invoice date
- Books you would like to return (titles and ISBN, if available)
Industrial Press does not pay return shipping. However, replacements are usually shipped free. We recommend using USPS Parcel Post or Priority Mail or UPS for returns. Please ship returns, including a copy of the RA form to:
2427 Bond Street
University Park, IL 60484
Please contact the following distributors or representatives to place an order if your delivery addrress is outside of the United States.
The Coop Professional Sales Team ( PST)
Nelson Education, Ltd.
Address: 1120 Birchmount Road Scarborough, Ontario MK1 5G4, Canada
Phone: 800-268-2222800-268-2222 FREE
Edwin Chu, Managing Director
China Publishing Services Ltd.
Address: Room 718, Fortune Commercial Building, 362 Sa Tsui Road, Tsuen Wan, NT, Hong Kong SAR
Fax: 852 2401 1435
Email: email@example.com; firstname.lastname@example.org
Transatlantic Publishers Group Ltd
Address: 97 Greenham Road, London N10 1LN, United Kingdom
Ish C. Dawar
Indonesia, South Korea, Malaysia, Philippines, Singapore, Sri Lanka and Thailand
Andrew White, Managing Director
The White Partnership
Address: 6 Newlands Road, Turnbridge Wells, Kent TN4 9AT, United Kingdom
Mobile: 07973 17604607973 176046
Phone: 44 1892 55776744 1892 557767
Fax: 44 1892 530358
Visit our website (industrialpress.com) and contact us at our Norwalk Office by email at email@example.com, or by telephone 203-956-5593.
Cranbury International, LLC
Address: 7 Clarendon Avenue, Suite 2 Montpelier, VT 05602, United States
Academic Marketing Services, Ltd
Fax: 27 (0)11 447 2314