Customer Service

 

 

 

CONTACT US

Before contacting Industrial Press Customer Service, please refer to the information organized below for guidance and answers to your specific issue or inquiry.

 

For further assistance, please email, call, fax or write us:

Email: info@industrialpress.com

To contact us directly from this site, please click here


Phone:
U.S. Offices: 203-956-5593
Toll-free in USA: 888-528-7852 (toll-free voice)
Fax: 203-354-9391

Mailing Address:
 Industrial Press, Inc.
 32 Haviland Street, Suite 3
South Norwalk, CT 06854

 


ORDERING

Industrial Press welcomes online, telephone, and FAX orders.

Ordering Online

Ordering online is by far the quickest and most secure method. Our website is purpose-built to enable fast, safe ordering. On any product page, just click    Add to Cart  . When ready, look for  MY CART  in the right hand column of any product page, or at the very top of any page. Click   My Cart    View Cart  or   Checkout    to proceed. Fill out the secure form with your billing and shipping information. Your order will be processed and confirmed immediately. [UPS tracking information is included in our confirmation].

 

Important notice to customers ordering books for shipping outside of the United States:

Industrial Press is RESTRICTED from shipping books to customers in countries where we have exclusive sales agreements with local distributors. Therefore, Industrial Press may not be able to process your order if you order online. Please review our International Orders information, below.


Ordering By Phone

Please call us
(203) 956-5593
(888) 528-7852  (toll-free in U.S.A.)


Ordering By Fax

  • Select your book(s) as described in Ordering Online, then print out the shopping cart page
  • Complete the shipping address (and billing address, if different)
  • Include the name and telephone (or e-mail address) of contact person
  • Include payment method:
  • Credit card number, name on card, expiration date, and security cod
  • Purchase order number, if applicable, and your Industrial Press account number


Be sure to provide the following information when placing your order:

  • Author, title, ISBN (if available), and quantity
  • Complete shipping address (and billing address, if different)
  • Name and telephone (or e-mail address) of contact person


Fax your completed order to us at: 203-354-9301 FREE

 


SHIPPING & DELIVERY

Industrial Press sends orders by United Parcel Service (UPS).

UPS Ground Shipping & Handling Costs

  • For orders up to $24.99: $5.00
  • For orders from $25 to $50: $6.00
  • For orders from $50 to $99.99: $7.00
  • For orders from $100 to $199.99: $9.00
  • For order from $200 and over: $11.00

For orders above $300.00, please call

 

UPS Premium & Air Delivery Costs

  • 3-Day Select: $15.00 in addition to standard shipping rates.
  • 2nd Day Delivery: $20.00 in addition to standard shipping costs.
  • Next Day Delivery: Please call 888-528-7852888-528-7852 

 

Shipping Notes

  1. Shipping rates are for destinations within the continental United States only. Orders to Alaska, Hawaii, Puerto Rico, US Virgin Islands, or elsewhere will incur additional charges. The correct shipping rate is automatically added at checkout for Online Orders.
  2. Orders to Hawaii or Alaska must be sent UPS 2nd Day Air.
  3. All Orders received by 11:00 A.M. are shipped out that same business day
  4. All Orders received after 11:00 A.M. are shipped out the next business day
  5. Orders to a P.O. box cannot be delivered.
  6. Orders to Canada must be placed with Nelson Nelson Education, Ltd. at (800) 268-2222(800) 268-2222  (for further information, see below)
  7. We suggest that you email us with additional questions at info@industrialpress.com

 


RETURNS & REPLACEMENTS

Industrial Press welcomes returns for replacement due to manufacturing flaws or shipping damage. A completed Return Authorization (RA) form as given below is required.


Books purchased from Industrial Press may be returned for refund within 60 days. The clock begins on the day you receive the book from Industrial Press. A returned book must arrive at Industrial Press no later than the 60th day. Books must be in original (new) condition. Books with dog-eared, smudged, soiled or folded pages, covers or spines, or with notation(s) and/or signature(s) in any location cannot be returned.

Please included a completed RA form, noting your reason for return.

To begin the return process, please call us at 203-956-5593203-956-5593  (voice); 888-528-7852888-528-7852 FREE (toll-free voice); or fax us at (203) 956-5593(203) 956-5593  with the following information to request a return authorization form. The following information is required:

  1. Invoice number
  2. Invoice date
  3. Books you would like to return (titles and ISBN, if available)

Industrial Press does not pay return shipping. However, replacements are usually shipped free. We recommend using USPS Parcel Post or Priority Mail or UPS for returns. Please ship returns, including a copy of the RA form to:

Industrial Press
Attention: Returns
2427 Bond Street
University Park, IL 60484


INTERNATIONAL ORDERS

Please contact the following distributors or representatives to place an order if your delivery addrress is outside of the United States.

 

Australia, New Zealand, Fiji and Papua New Guinea
The Coop Professional Sales Team ( PST)
200A Rooks Road, Vermont, Victoria 3133, Australia
Phone: 61 3 9210 7722
Fax: 61 3 9210 7788

 

Canada
Nelson Education, Ltd.
Address: 1120 Birchmount Road Scarborough, Ontario MK1 5G4, Canada 
Phone: 800-268-2222800-268-2222 FREE
Fax: 800-430-4445
Website: www.nelson.com
Email: inquire@nelson.com

 

China
 Ian Taylor Associates Ltd.
Beijing Office
B1102 Building 4, BeijingINN
No.11 East Shuijing Hutong, Dongcheng District
Beijing 100010, P.R. China
Phone: +86-10-58643360
Fax: +8613552900386

Website: www.iantaylorassociates.com

 

Europe and Middle East
Transatlantic Publishers Group Ltd
Address: 97 Greenham Road, London N10 1LN, United Kingdom 
Phone: 44 (0) 20 8815 599444 (0) 20 8815 5994 
Website: www.transatlanticpublishers.com
Email: mark.chaloner@tpgltd.co.uk

 

India 
Ish C. Dawar
Disvan Enterprises
Address: 24 Mayfair Apartments, Mayfair Gardens, New Dehli, 110016, India
Phone: 91 11 4012201

 

Indonesia, South Korea, Malaysia, Philippines, Singapore, Sri Lanka and Thailand
Andrew White, Managing Director
The White Partnership
Address: 6 Newlands Road, Turnbridge Wells, Kent TN4 9AT, United Kingdom
Email: thewhitepartnership@btopenworld.com
Mobile: 07973 17604607973 176046 
Phone: 44 1892 55776744 1892 557767 
Fax: 44 1892 530358

 

Japan or Countries Not Listed
Visit our website (industrialpress.com) and contact us at our Norwalk Office by email at info@industrialpress.com, or by telephone 203-956-5593.

 

South and Central America, Mexico, Puerto Rico, and the West Indies
Cranbury International, LLC
Address: 7 Clarendon Avenue, Suite 2 Montpelier, VT 05602, United States
Phone: 802-223-6565802-223-6565 FREE
Fax: 802-223-6824
Email: eatkin@cranburyinternational.com

 

South Africa, Botswana, Namibia, Lesotho, Swaziland
Michael Brightmore
Academic Marketing Services, Ltd
51 Rutland Avenue, Craighall Park, Johannesburg 2196, South Africa
Phone: 27 (0)11 447 7441
Fax:  27 (0)11 447 2314
info@academicmarketing.co.za
Customer Service: cserv@academicmarketing.co.za
Orders email: orders@academicmarketing.co.za
Sales: sales@academicmarketing.co.za